This changes everything. For everyone who understands that broadband internet service in the US is pretty primitive, 15th when compared to other countries, here’s LightsSquared, a new company promising to blanket 92% of the US with 4G wireless coverage (as wholesalers) within 5 years.  With executives from XM Satellite Radio, Orange Group (huge outside the US),  Time Warner, Sprint/Nextel and more, and hardware from Nokia Siemens, this is a group that can deliver the goods.

From LightSquared: “LightSquared will be a disruptive force in the U.S. wireless landscape by democratizing wireless broadband services, [...] providing everyone [...] with a fast, reliable experience regardless of where they are located in the United States…”

It seems unclear as to who will actually be delivering the service at retail level to consumers, will it be the usual suspects who’ve made such a botch of wireless until now? I’m thinking of Verizon, ATT, Sprint/Nextel, Time Warner, CableVison/Optimum, and so on, or will new companies spring up to market this? I don’t know, but this is great news for everyone, both those in hard to reach areas, and for all those longing for a all-access broadband solution.

I was shocked today to read a post from my friend about a site called Spokeo.com that collects all available public information on you in one place, offering some for free, and some for a fee.

This site is a stalkers best friend and a marketer’s dream. It offers age, location, photos, financial information, credit standing, personal interests, family dynamics, relationships, you name it. From their site:

Spokeo is a search engine specialized in organizing people-related information from phone books, social networks, marketing lists, business sites, and other public sources. Most of this data is publicly available on the Web. [...] only Spokeo’s algorithm can piece together the scattered data into coherent people profiles, giving you the most comprehensive intelligence about anyone you want to find.

I didn’t believe my friend and went to check for myself, and sure enough there I was, as you will likely find you are too.

What can I do about this?

Well, you can start by realizing that for those who want it, the internet has made it all too easy to gather a pretty comprehensive profile on you, and make it available to anyone willing to pay, say, $2.95 a month.

Scary? Yes indeed. Will this make you suicide yourself off of all your social media lists? I’ll bet not. Because  even then, good data digging will likely get into records that exist off the social media radar, and you’ll still be exposed, but with no input at all.

As for Spokeo, Here’s how to remove your name from their search database.

  • Go to their page, Search for yourself,
  • Copy your location URL,
  • Click the PRIVACY button on the lower right,
  • Past your URL in the URL box (skip the advertised “Reputation Defender”)
  • Enter your email (they already have it, but need to send your confirmation somewhere)
  • Enter the Captcha
  • Go to your email, click the confirm link
  • Reload your previous url and search for yourself to make sure you’re not unavailable.

I fully expect this to be just the newest level of privacy warfare.  For anyone unversed in Huxley or Orwell, this is just another step as Science Fiction is rapidly becoming Science Fact.  The bleak endings to their Utopia may be instructional as well.

Politically, I belong to the Incredulity party.  I usually don’t write about it because it bums out the happy people who want 24/7 Lady Gaga.  But this is just too good an example of why my new party is growing in numbers.

During his campaign, Barack Obama said he’d never approve oil drilling off the U.S. Coast, then, he flip-flopped and said he might like it just fine.  (Hello Oil lobby!)  Last month, he embraced George Bush’s environmental policy and approved more offshore drilling than Bush did. (News) (News)

Now comes this disastrous example of why Obama does not represent environmentalists, a lesson brought to you by the good people at the “Beyond Petroleum, profits will be fine,” corporation, with help from the “We’ll have this little dribble cleaned up in a jiff,” U.S. Coast Guard, led by “no need to stop drilling” team Obama themselves.

FUN FACTS: If you read the above, there’s enough blame to go around. The rig was built in South Korea, operated by a Swiss Management Company, and leased to a British Corporation by our own “completely uninfluenced by corporate lobbyist” U.S. leaders.

MORE FUN (not)FACTS: The former “British Petroleum,” changed its name to “Beyond Petroleum” in the year 2000. — In a related move, the UK decided to no longer be known at “Great Britain” but rather “Great Beyond”.  They’re still changing the stationary.

From the clever people at my favorite music listening site, Grooveshark, came this “our site is down” message that I thought was brilliant.
Grooveshark 404 Panda

FULL TEXT. “To those of you who were redirected here, we apologize.

In an attempt to befriend Asian investors and increase office morale, we here at Grooveshark established some connections with the Chinese black market and imported our very own black-and-white Giant Panda (hereby known as “Pickles”). Unfortunately, due to circumstances no one could have foreseen, Pickles became agitated at the fluorescent lights and near-constant belly rubs and began clawing at our computers.

Pickles is currently thrashing about in the server room, causing the technical difficulties and temporary outage you just experienced. As soon as our interns return from Pier 1 with synthetic bamboo, a picnic basket and an oversized net, we will be able to return the servers back to normal and, if we can, rescue the coder that Pickles has taken as a prize.

Thank you for your patience.”

May 09: THIS IS A LETTER I EMAILED TO VERIZON TODAY, AFTER REPEATED FAILED PHONE ATTEMPTS TO GET THEM TO STOP BILLING ME FOR A SERVICE I DIDN’T ORDER.

HAVE YOU HAD A SIMILARLY BAD EXPERIENCE WITH VERIZON’S INCOMPETENT CUSTOMER SERVICE? I’VE HAD TOO MANY TO LIST AND WILL NO LONGER SIGN UP FOR ANYTHING VERIZON.

(Feel free to comment and link to other stories like this – I’m sure I’m not the only one).

I canceled my dial-up account several weeks ago, (after first switching off my DSL because you refused to repair the broken line outside my house) but instead of getting a confirmation of the closure and a promised credit, I’m being billed for a DSL line. !?!

Worse, when I call customer service I get bounced around from department to department and people who can speak English words without understanding them, no one seems able to help me, and eventually someone just disconnects me. — Not too impressive.

If I don’t hear back from you on this by close of business Monday, my next communication will be to the NYS Attoney General’s office.

Clearly, Verizon has decided that marketing to gain new customers is more cost-effective than servicing existing customers, and this once loyal customer who used 3 different Verizon services is down to one, and wishes he could be rid of that one.

That said, at the point where you’re billing me for services I didn’t order and refusing to stop, we’re getting into the criminal, not merely negligent.

Please turn my DSL service off, retroactive to the date listed on my account, and refund the $6.12 credit you were supposed to have done at that point.

I have spend about an hour trying to get this done on the phone and I’m at the end of my patience with this. — I started out calm, but month by month, call by fruitless call, I have had it with Verizon.

But I don’t have to love you for it to be illegal for you to bill me for services I didn’t order. So stop it, let me KNOW you’ve stopped it, and let me know when I’ll be getting my refund.

Thank you.

Moishe Friedman

Arthur Sulzberger, Jr. told an audience at Stony Brook University that he would consider charging consumers for Web content, again.

I understand and agree.  SOMEONE has to pay for reporters to keep an eye on governance.  Without them, the consequences will be devastating to us all.

But — BUT — they need to remember Chris Anderson’s “The Long Tail”, (and this is my take) There’s a price-point for most things for most people; college students aren’t going to pay as much as working folk for MP3′s or movies they can bit-torrent for free, but what if you gave them quality content (as students) for the price they’d be willing to pay to get it hassle free, DRM free, say .25 for a song, .99 for a movie.

The VOLUME of sales (now that e-distribution costs are nil), would still end up accumulating profit.

Not to forget that from a marketing side, the item sold is an advertisement for itself.  If I can get a movie for a dollar that I really want to watch, Or a news service for .50 a month, I’ll pay for it, even if I don’t end up watching it/reading it.  And that increases the chance that I’ll talk about that item, and that service, to my friends, and encourage them to use it as well.  – Word-of-mouth AND a paid-for item, what could be better?

You could take a chunk of the dollars you usually spend paying for marketing/PR/advertising and plow that into keeping costs for the item low enough so that people do the marketing work themselves.

And the NYTimes (and other struggling media/information deliverers) would need to present the charge NOT as something they to TO the public, but as something they do FOR the public, in order to enable them to keep delivering a public benefit that could not be had without the charge.

I can’t say this enough, “It’s all about finding a price low enough so that MASSES of people can afford it and will pay for it because it’s simply too good an offer to refuse.”  Or, that content providers need to make it more convenient to pay .50 a month to get the thing you idly enjoy, than the time you would have to spend hunting it down/downloading it for free.

This would connect to realizing that a college student’s price-point is different from what a businesses price-point would be.

I’m reminded of the restaurants I see in NYC that have a “discount” for local residents, or a cheaper “weekday” price than their weekend prices.  What those establishments are really doing is finding a legal way tgo charge leisure and one-time visitors more than a regular user would pay.  This is a recognition that the same item is worth different amounts to diffent people at different times.

We all know this intuitively, and commerce has always operated with these principles.  Indian spices were shipped to Europe because they were worth enough more money there to pay for the packaging and shipping costs required to get them there.

So, WHAT you deliver (quality), WHERE you deliver the item (direct convenience to the user), WHEN you deliver it (timely for the user), HOW you deliver it (cost of distribution + user accessibility), and how much people are willing to pay for this quilty and convenience, makes the difference between profit and loss.

It’s about creating value, which -effectively- is about the difference between what it cost you to create and the the cost users will pay to use it. I do not see why these principles would fail if cleverly applied to media.

Your thoughts?

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